Terms and Conditions

SWENSEN’S 1112 REWARDS
1. Program Overview
Swensen’s (Thai) Limited (“Swensen’s”) would like to reward and thank loyal customers for participating at Swensen’s through SWENSEN’S 1112 REWARDS. Customer can enroll in SWENSEN’S 1112 REWARDS and receive program benefits by downloading the mobile application “Swensen’s”.

The registration process may require that you provide certain personal information using the online registration form, including full name, phone no., gender, birthday and email address. For more details about data privacy, please read in the Privacy Policy section carefully to understand how we collect, use and disclose information about our customers and how to update or change your personal information and how we communicate with you. We welcome your questions and comments, you may contact us at Swensen’s stores.

2. SWENSEN’S 1112 REWARDS Terms
2.1 Definitions
“SWENSEN’S 1112 REWARDS” means a loyalty program that is operated by Swensen’s (Thai) Limited to offer privileges to Swensen’s members.

“SWENSEN’S 1112 REWARDS Account” means member’s account that has been registered by member’s phone number at “Swensen’s” mobile application.

“Swensen’s” means the name of SWENSEN’S 1112 REWARDS mobile application which used to be the channel for members to earn points, redeem rewards, add Swensen’s Member Card (Paid Card) and update promotion and news for SWENSEN’S 1112 REWARDS members.
“Swensen’s Member Card” means Swensen’s member card (Paid card). This card offer discount and privileges to Swensen’s member card (paid card) holder only.

“Swensen’s Store” means Swensen’s stores in Thailand only.

2.2 Program description
SWENSEN’S 1112 REWARDS is a customer loyalty program that allow members who is registered as Swensen’s member by downloading the mobile application named Swensen’s” in ios/Android. Members can receive and redeem loyalty points (“Points”) for rewards and member benefits on an individual basis for their own account. Members may receive Points and Member Benefits based on their Member tier (as described below) through qualifying purchases, participating in activities or events, as may be presented by Swensen’s from time to time.

There is no fee associated with the SWENSEN’S 1112 REWARDS registration. Participation in the SWENSEN’S 1112 REWARDS is personal and non-transferable.

Points, Member Tiers, Rewards and Member Benefits cannot be sold or transferred and not redeemable for cash. Swensen’s reserves the right to limit the redemption of specific Rewards and Member Benefits and limit the number of Points, Rewards, and Member Benefits available.

2.3 Points Accumulation (Points for redeem rewards)
Members will earn Points after registering as a member and ordering food at Swensen’s only for dine-in and takeaway orders. Members can earn Points by present QR code from Swensen’s app to the cashier during a payment process. Member can collecting point to redeem rewards. Every spending THB 25 = 1 Point. Point will expire twelve (12) months from the issued date. Your oldest available Points are used first (First in First out).

Certain purchases and services do not qualify such as;
- Purchases of Swensen’s Member Card (Paid Card) or gift cards.
- Purchases or transactions made using Points, Rewards or other promotional item

Points for such activities or milestones will be awarded as described in the applicable offer and will be subjected to any additional terms set forth with that offer.

Points for any single qualifying purchase or activity may only be credited to one (1) registered SWENSEN’S 1112 REWARDS Account.

Points will be credited to SWENSEN’S 1112 REWARDS Account upon consummation of the qualifying transaction or activity garnering Points. Issued Point(s) will be credited to members’ SWENSEN’S 1112 REWARDS Account within a day of purchase. Swensen’s is not responsible for, or liable to, any person or entity, in any way for any losses incurred by a delay or error in crediting Points or Member Tier benefits to SWENSEN’S 1112 REWARDS member.
Available Points totals for a SWENSEN’S 1112 REWARDS member can be checked in your SWENSEN’S 1112 REWARDS Account in Swensen’s application.

2.4 Points Accumulation (Points for maintain member tier)
Collecting points for maintain and upgrade member tier. Every spending THB 25 = 1 points. Points will expire within twelve (12) months from your member’s anniversary date.

2.5 Member Tiers
There are 3 types of SWENSEN’S 1112 REWARDS members, each Member will be assigned a member tier: Bronze, Silver and Gold based on the number of Points that participant receives in his/her SWENSEN’S 1112 REWARDS account, beginning of the date that the member joined the Program and ending in twelve (12) months from the enrollment date. To maintain or upgrade/downgrade member tier details regarding the Member Tiers are provided on SWENSEN’S 1112 REWARDS benefits page. Swensen’s reserves the right to change, modify or update the member tiers, number of Points, number of Points or other actions and requirements needed to earn member tier and benefits.

2.6 Redeeming Rewards.
You must have enough available points in your SWENSEN’S 1112 REWARDS Account for the Reward you wish to redeem. To redeem Points for various rewards from SWENSEN’S 1112 REWARDS (“Rewards”), you must access the “Rewards” section in Swensen’s application. In any single transaction, only one (1) SWENSEN’S 1112 REWARDS Account may be used to redeem Points for Rewards. Determinations regarding redemption of Points are subject to Swensen’s discretion.
Points will be subtracted from the member's SWENSEN’S 1112 REWARDS Account immediately when a Reward is requested based on the total Points of the requested Reward.

Points will be restored to a member's SWENSEN’S 1112 REWARDS Account only if Swensen’s determines and absolute discretion, that the Reward requested by that member is unavailable or cannot be delivered. Swensen’s reserves the right to limit the redemption of specific Rewards and limit the number of Rewards available at any member tiers.

2.7 Points subtraction for rewards redemption
When you redeem your Points for Rewards, your oldest available Points are used first (First in First out). Rewards and Member Benefits expire in connection with the terms provided with that Reward or Member Benefit. Once, Points expire or are used to redeem a Reward, the Points will be removed from a member’s SWENSEN’S 1112 REWARDS Account. Points will not be added back to the member’s SWENSEN’S 1112 REWARDS Account if the member does not use the Reward before it expires.
If SWENSEN’S 1112 REWARDS program is terminated, all the unredeemed Points will be forfeited without any obligation or liability, and no redemption claims will be honored by the member against Swensen’s after the conclusion of the notice period.

3. Types of Member and SWENSEN’S 1112 REWARDS Benefits
There are three (3) types of member in SWENSEN’S 1112 REWARDS which are determined by the number of Points that you accumulate in your SWENSEN’S 1112 REWARDS Account based on your spending made via the member’s phone number that has been registered through Swensen’s in the mobile application. By creating an account with Swensen’s in the mobile application, you will be automatically enrolled in SWENSEN’S 1112 REWARDS at the Bronze tier. If you earn at least fifty (50) Points within the twelve (12) month period following your enrollment date and you are entitled for the Silver tier. If you reach two hundred and fifty (250) Points, you are entitled for the Gold tier. You’ll collect 1 Point for every 25 Baht purchase at Swensen’s for dine-in and take away via Swensen’s application. Points will collect for an integer number only without decimal points. For example, you have spending of 385 baht (Points calculated by the system 385/25 = 15.4), you will get 15 Points.

3.1 Bronze (0 – 49 Points)
To obtain the Bronze tier, you only need to create a SWENSEN’S 1112 REWARDS Account with Swensen’s mobile application. The benefits of Bronze tier may include:
- Birthday Privilege
- Rewards Redemption

At the Birthday Privilege tier, you need to accumulate fifty (50) Points to be entitled to the Silver tier or two hundred and fifty (250) Points for the Gold tier.

3.2 Silver (50 - 249 Points)
After having accumulated fifty (50) Points in a 12-month period, you achieve the “Silver tier”. You need to accumulate fifty to two hundred and forty-nine (50 to 249) Points in each subsequent 12-months from the date you reach the Silver tier in order to maintain the Silver tier. The benefits for Silver tier may include:
- Birthday Privilege
- Priority access NPD
- Rewards Redemption
To achieve the Gold tier and get more benefits and privileges, Silver tier have to accumulate two hundred and fifty (250) Points in a 12-month period.

3.3 Gold (from 250 Points)
After having accumulated two hundred and fifty (250) Points in a 12-month period, you achieve the “Gold tier”. The benefits for Gold tier may include:
- Birthday Privilege
- Priority access NPD
- Rewards Redemption
- Premium Gift

You need to accumulate two hundred and fifty (250) Points in each subsequent 12-months from the date you reach the Gold tier in order to maintain the Gold tier.

For more privileges of SWENSEN’S 1112 REWARDS please check in Swensen’s application.


3.4 Rewards Redemption
To redeem Rewards, you must have available points in your SWENSEN’S 1112 REWARDS Account. You can check available Rewards in Swensen’s application.

3.5 Points Expiration
Points to maintain tier: Points will expire within twelve (12) months from your member’s anniversary date.
Points to redeem Rewards Points will expire within twelve (12) months from the issued date. Your oldest available Points are used first (First in First out).

For example: You download Swensen’s mobile application and register SWENSEN’S 1112 REWARDS account on 25 February 2021, You will be placed in Bronze tier once you completed registration. Your spending will only be considered as qualified purchase from 25 February 2021 when you can start earning Points. If you earn fifty (50) Points on 14 March 2021, you will be placed on Silver tier and entitled to Silver tier benefits and your entitlement to Sliver tier benefits will expire on 31 March 2022. If you have accumulated 50-249 Points between 14 March 2021 to 31 March 2022, you will continue to qualify at Silver tier from 1 April 2022. If you have not accumulated the Points to meet the Silver tier, your tier will be changed to Bronze tier. However, if you have accumulated more than two hundred and fifty (250) Points, your tier will be upgraded to Gold tier.

4. Swensen’s Member Card
Swensen’s Member Card is a paid member card which offer to Swensen’s customers. This card is offer a discount and benefit to Swensen’s member card holder only. You can check card price, benefit and terms and condition at Swensen’s stores.

5. Suspension of SWENSEN’S 1112 REWARDS Account
If your mobile device with a SWENSEN’S 1112 REWARDS Account in Swensen’s app is lost, stolen or destroyed, you can suspend SWENSEN’S 1112 REWARDS Account by contact us at Swensen’s stores.

6. Complaint Handling
You can contact us to inform any problem that occurred on Swensen’s mobile application at Swensen’s stores or Call 1112.