Download Swensen’s mobile application which is available on ios and android, then fill-in all membership information to get Swensen’s benefits.

If you used email which had been registered on www.swensens1112.com. Applying for Swensen’s app, you will be asked for benefits (if any and benefit(s) is/are not expired – i.e. Swensen’s card which had registered online and/or e-gift voucher) transferring to Swensen’s app.

Available to existing users who already have account on www.swensens1112.com are allowed to transfer benefits (if any and benefit(s) is/are not expired i.e. Swensen’s card which had registered online and/or e-gift voucher)

1) Use email or Facebook account which used to register on www.swensens1112.com apply for membership on Swensen’s app.
2) During register process, system will detect that if you are using existing account from www.swensens1112.com , then click accept to transfer your benefit(s) to Swensen’s app

Report your problem about transfer benefits and your information i.e. email (on account www.swensens1112.com ), name and surname to Call 1112 or Inbox Facebook We Love Swensen’s

There are 3 tiers of membership such as Bronze, Silver, and Gold
Membership privileges depended on member tiers.

Member tiers Points for member upgrading tier Membership privileges
Bronze 0 – 49 points
  • Collect Points
    Earn 1 point for every spending TH 25.
  • Birthday privilege
    50% off on Firehouse Happy Birthday menu
  • Rewards Redemption
    Use points to redeem rewards.
Silver 50 – 249 points
  • Collect Points
    Earn 1 point for every spending TH 25.
  • Birthday privilege
    50% off on Firehouse Happy Birthday menu
  • 5 days-first priority access for new product
  • Rewards Redemption
    Use points to redeem rewards.
Gold 250 points up
  • Collect Points
    Earn 1 point for every spending TH 25.
  • Free Birthday Gift
  • New Year Free Gift
  • 5 days-first priority access for new product
  • Rewards Redemption
    Use points to redeem rewards.
You can find more membership privileges and terms and conditions at Swensen’s app.

Membership privileges i.e. Birthday privilege, accessing to new product, Free Gift and more privileges which does not use point to redeem will appear at “My Coupons” page.

Earn 1 point for every spending THB 25. Points will collect for an integer number only without decimal points. For example, you have spending for 385 baht (points calculated by the system 385 / 25 = 15.4), you will get 15 points.

1. Purchases of Swensen’s cards or gift cards/ e-gift cards.
2. Purchases or transactions made using Points, Rewards or other promotional items.
3. Delivery fee.

Make a purchase in-store
Present QR code to collect point(s) by clicking at “Scan” button at the right-hand side of Swensen’s app home page before completing the payment.

Members can check balancing points at Swensen’s app.

Earning point(s) will assign to member account in the next day around 5:00pm.

You can show your receipt and membership account i.e. phone no. or email which had register on Swensen’s app by Call 1112 or Inbox Facebook We Love Swensen’s

1. Log-in to Swensen’s app
2. Go to “Rewards for you” session on home page
3. Click at “See All” to see all rewards
4. Select reward that you need and click “Collect coupon” to collect coupon and save to “My coupon” page.
5. You can redeem your rewards by going to “My coupon” session

After your have completed collecting coupon, your coupon has been saved into “My coupon” session.
1. Go to “My Coupon” session on home page and go to “See all”
2. Your redeemed coupons will be collected in this page
3. Click on coupon to redeem your reward. After clicking redeem reward, the rewards are available for only 15 minutes, then coupon will be marked used and cannot re-used.

Earned points are valid for 12 months after earning the points. Points will expire at the end of the month. For example, you spent on 25 April 2021 for THB 500. You will get 20 points and the points will be valid until 30 April 2022.

Points to upgrade/maintain member tier valid for 12 months after entire to that member tier.

Only when members have accumulated enough points up to the criteria of each member tier which in 12 months after the registered date or upgrade tier date. Members will be upgraded to that member tier automatically.

Member tiers Points for member upgrading tier
Bronze 0 – 49 points
Silver 50 – 249 points
Gold 250 points up

For Example: When you apply for Swensen’s membership on 25 April 2021. You will be assigned to Bronze on that date. If you have an order on 26 April 2021, valued THB 1,250. You will earn 50 points and you will upgrade to Silver and enjoy Silver privileges on 26 April 2021. If you continue spending during 26 April 2021 to 30 April 2022 and have points in these criteria 50-249 points. You will maintain your Silver privileges for the next 12 months.

To add Swensen’s Card (Physical Card) to enjoy your Swensen’s Card privilege on Swensen’s app without carrying your physical card by following these steps;

1. Go to “Add card” Swensen’s on the left top on home page
2. Insert your Swensen’s Card no. and Swensen’s card expiry date

Remark: After you have completed add your card into Swensen’s App, then the process cannot be undone, and the card will not add into another Swensen’s App account.

To use Swensen’s Card on Swensen’s app at Swensen’s Store, you can show barcode at Swensen’s app on the right-hand side on home page by clicking “Scan” button to use Swensen’s card privileges and earning points before completing your payment.

Members can edit their profile by logging-in to Swensen’s app account. And Go to “More” section and “Edit profile”. Members can edit member profile such as first name, last name and gender by themselves.

Remark: Members are not allowed to edit these data
1. Account ID such as email, Facebook or Apple ID
2. Birthday

• Inbox Facebook We Love Swensen’s
• Call Center 1112

If you are having troubles with ordering through the website please call our Customer Service Hotline on 1112.

If you want to edit your online order, please call 1112 and inform your order number.

Our ice cream cake is available in 1.5 and 3 pounds.

Outside of freezer, it could last for 45-50 minutes without dry ice. With dry ice, it could last up to 45 -50 minutes.

No minimum order amount for payment via credit card.

You can track your order status from menu "Order" in application or contact our Customer Service Hotline on 1112.

You cannot change your email after completely registered your account. Please make sure you enter the correct email.

Select "Forgot Password" on Login screen then enter your registered email and Date of Birth to receive an instruction to reset your password via email

Please contact our Customer Service Hotline on 1112 or report your issue on Swensens Facebook Fanpage

Select "Forgot Password" on Login screen then enter your registered email and Date of Birth to receive an instruction to reset your password via email

If the refund is requested by 8 P.M. , refund will be processed within the day. The refund make after 8 P.M. will be received in the next billing cycle, however, depending on the due and the refund policy of the bank/cardholder company

1 point is 25 bath, you can see the forecast point in home page with point pre-calculate (the number will under the level)

Please call 1112 and inform your order number.